TERMS & CONDITIONS

  1. Although every care is taken in the handling of equipment sent to us for repair, we shall not be held responsible for loss or damage occurring through transport or delivery incurred due to the handling by a third party contractor.

  2. A one month warranty applies to all repairs from date of repair. This covers only the work carried out, spares excluding valves and workmanship. Any other faults developed and courier costs are not included in this warranty.
     

  3. In certain circumstances we will levy a Booking-in and Examination fee to provide an estimated repair cost. This fee is deducted from the total repair amount if the repair is accepted.

  4. All repairs are strictly cash, Payment by cash, Visa or Master Card, Eftpos or Bank cheque only. Accounts to the trade are opened upon request. Certain requirements are required - please enquire. All prices quoted exclude GST

  5. A minimum period of half hour will be charged on any job submitted for attention. The chargeable hourly rate is clearly displayed at our reception.

  6. Items sent for repair and not claimed will be sold to defray expenses after sixty days from date of completed repair.

  7. We reserve the right to refuse to repair an item.

  8. Repair time will vary dependant on work load, spares availability as well as certain other circumstances. This time period is generally 10 (ten) working days from date of receipt of item.

  9. By paying for and taking delivery of the repaired item it will be assumed that all work done has been to the clients satisfaction, and that the client understands the warranty as outlined in paragraph two(2) above.
     

  10. These Terms and conditions are to be read in conjunction with our VALVE POLICY

  11. A Website repair tracking facility is provided. Its use shall be as per the terms and conditions applicable - ( Click here to view )

VALVE  POLICY

This information applies to all Valves sold individually or as parts used in a repair

  1. We do not replace defective valves
     
  2. We do not refund money on defective valves
     
  3. Upon purchase of a valve it is tested and the test result shown to the customer for their acceptance before purchase
     
  4. Valves installed in a repair are assumed good as per the correct functioning of the repaired item
     
  5. Our standard repair warranty is one month from date of completed repair as indicated on the invoice
     
  6. Should a repaired item become faulty within the prescribed period as indicated in two(2) above due to a faulty valve or valves which were supplied and replaced during the original repair, we will undertake to repair the item under our warranty but only to the extent of providing the required labour without charge. Any components including valves required to effect the rework will be for the account of the customer

  
The manufacture of a valve incorporates a high level of mechanical construction of a sophisticated nature.

As well as the internal mechanics of a valve there is also a chemical composition incorporated which leads to the actual operation of a valve.

This all leads up to a delicate component with a limited life expectancy.

Factors such as vibration, shock, heat, power throughput, working time (hours) etc. have a direct bearing on the performance and life of a valve.

We purchase valves in good faith from our suppliers who in turn purchase them from the manufacturer in good faith.

We have no recourse to our supplier for the return/exchange/refund for faulty valves, as neither do they have to the manufacturer.

This scenario then unfortunately has to be passed on to the end user.

We contribute to help our customers faced with such a dilemma by reworking the faulty item without any labour charge for the rework.