TERMS AND CONDITIONS FOR USE OF WEBSITE JOB TRACKING.
Any persons, individuals or companies using this Website facility do so entirely at their own risk.
contac51 shall not be held responsible in the event of information presented not being accurate or up to date, and any subsequent loss deemed to be caused by such misinformation whether directly or indirectly as a result thereof.
The onus shall at all times be on the owner of goods booked in for repairs to ensure that any information obtained relating to their goods is accurate and that they are satisfied with the content and accuracy of that information.
There is no charge for the use of this
facility. It is provided as a service in an attempt to benefit all parties,
increase efficiency and assist in streamlineing the service/repair operation of
both contact51 and our clients.
GENERAL
From the time a repair is booked in to the instant it is despatched, the
unit's status can be tracked. Computers are used instead of using paper
worksheets in our workshop and office. Software on our computers controls all the
aspects of the operation. This means that whenever an entry is made on a works
order, pertanent details from that works order are instantly reflected on the
Website.
DOCUMENTATION
When sending items in for repair please ensure that
all relevant details accompany the item, such as whether or not it is a warranty
claim, details of fault for attention, return delivery address, name and
telephone number. If the repair is being claimed as a warranty then date of sale/previous
repair MUST be provided - if not the item will be booked in as a non-warranty item and
you will be charged accordingly. We charge an administration fee to change a
repair to warranty already booked in as non warranty to that of warranty status.
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